This article relates only to personal data we hold about you.  It does not relate to our data, data we process on behalf of your organisation or other organisations or data we process containing anonymised records relating to non-identifiable individuals.

Our Lawful Basis

The lawful basis we use for processing your personal data is Legitimate Interest and your Contract with us is offered on the understanding that you wish us to use your data for the purposes stated below in pursuit of the services we deliver to you.

We may process your personal data are for any of the following purposes:

  • Processing necessary for us to deliver the services you have requested us to supply to you and your organisation, manageing user accounts, answering your questions and supplying you and your colleagues with information
  • Processing necessary to protect our data, your organisation's data, other users' data and data we process on behalf of others, including manageing user accounts, authentication and risk profiling
  • Processing necessary to provide an effective audit of your activity while you are using our services, including recording your access to our systems and your online activity using our systems
  • Processing necessary contractual documents and maintaining the necessary statutory records for our own business purposes including, managing our business, contract agreements, invoices and payments

In addition, you may self-manage a number of alert streams or automated messages through which we may send you additional information.  Some of these alert streams form an integral part of our service and we will automatically opt you into these when you request the service (you may opt-out of these if you wish), others are peripheral and you may opt-in to these if you wish.

Your Rights

Erasure.  Under the lawful basis of Legitimate Interest and Contract you do not have a right to erasure of your data we hold. 

Objection.  You do have a right to withdraw your consent, however, this will frustrate our ability to deliver the services you have requested and a withdrawl of your consent to process your data will result in a termination of our cotract.

Rectification.  You have the ability to help us make sure that the data we hold about you is correct.  In most cases this will be supported by self managed forms that you can update on line.

Portability.  You have the right to copy your data for use elsewhere for your own purposes.  In reality, this will have little applicability as we do not expect to hold large quatities of personal data and the portable data we hold about you will usually be limited to your contact details.

Our Commitment to You

We will take suitable measures to protect your data from misuse and un-authorised disclosure.  In the event of an un-authorised disclosure, we will take appropraite steps to limit and contain the risk to you and to our services and inform you in a timely manner.

1.  EU Regulation 2016/679

2.  ICO Guidance

3.  Data Protection Act 2018